Shipping &

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

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DO YOU DELIVER INTERNATIONALLY?

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We offer worldwide shipping. Free Standard shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

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DO YOU OFFER RETURNS & REFUNDS?

 

Our 14-Day Returns Policy

 

At Chloe Mediumship, we want you to be completely satisfied with your purchase. If for any reason you are not, you have the right to return your order within 14 days of receiving it for a full refund.  

Your Right to Cancel:

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Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for most goods purchased online within 14 days of receiving them. This is your "cooling-off period."  

 

How to Return an Item:

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1. Notify Us: To initiate a return, please clearly inform us of your decision to cancel your contract. You can do this by:

   • Sending an email to info@chloemediumship.com. Please include your order number, the item(s) you wish to return, and the reason for the return (optional, but helpful for us).

   • Contacting us via the contact form on our website: https://www.chloemediumship.com/contact 

   • Sending a letter by post to: Pool Close Farm, Buxton Road, Ashbourne DE6 2AQ.​

2. Return the Item(s): Once you have notified us of your intention to return, please ensure the item(s) are returned to us within 14 days of your notification.

3. Condition of Returned Goods: To be eligible for a full refund, the returned item(s) must be in the same condition you received them. This means they should be:

   • Unused and in their original packaging, including all tags, labels, and accessories.

   • Not damaged or altered in any way.

4. Packaging Your Return: Please ensure the item(s) are securely packaged to prevent damage during transit. We recommend using the original packaging if possible.  

5. Return Postage: Unless the item(s) are faulty or not as described, you will be responsible for the cost of return postage. We recommend using a tracked and insured service as we cannot be held responsible for items lost or damaged in transit. Please retain your proof of postage.

 

Our Refund Process:

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1. Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet our return conditions.

2. Refund Issue: If the return is approved, we will process your refund within 14 days of receiving the item(s) back from you. The refund will be issued to the original payment method used for your purchase.

3. Refund Confirmation: You will receive an email notification once your refund has been processed. Please note that it may take a few business days for the funds to appear in your account, depending on your bank or payment provider.
    

Exceptions:

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While we aim for customer satisfaction, there might be specific exceptions to our return policy. These will be clearly outlined in the product description at the time of purchase. Examples might include:

• Personalised or custom-made items (unless faulty).

• Digital products once downloaded or accessed.

 

Faulty or Incorrect Items:

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If you receive a faulty item or an item that is not what you ordered, please contact us immediately at info@chloemediumship.com with details of the issue and, if possible, photographic evidence. We will then advise you on how to return the item and arrange for a replacement, repair, or full refund, including any return postage costs.

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Our Contact Information:

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Chloe Mediumship Pool Close Farm, Buxton Road, Ashbourne DE6 2AQ

Email: info@chloemediumship.com

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Important Notes:

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• This returns policy does not affect your statutory rights as a consumer. For more information about your rights, please visit the Citizens Advice website.

• We reserve the right to refuse a return if the conditions of this policy are not met.

 

We hope this policy provides clarity and reassurance when shopping at Chloe Mediumship. If you have any questions, please do not hesitate to contact us.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

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If you have any further questions or comments, you may contact us by email: chloeleighsmith@icloud.com